Communication

Dr. Brooks' goal is to provide you with the finest personalized and complete care in his specialty. It is his intention to help you resolve your complaint(s) on an enduring basis. Frank and open communication is essential to achieving that goal in the most efficient and effective manner. If at any time you have questions or concerns regarding his services and/or policies, please bring them to his or his staff's attention.

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Use and Storage of your information

Please review Dr. Brooks' and statement on the Storage and Use of your demographic and medical information.

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Agreements

Minor patients  (under the age of eighteen) must be accompanied by a parent or guardian throughout each visit.  They should be under the concurrent care of a pediatrician or family physician.

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Please review your Rights and Responsibilities as a patient of Dr. Brooks, Dr. Brooks' Privacy Policy, and Dr. Brooks' Medical Care Agreement.

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At the time of your initial visit your signature of the Medical Care Agreement will be required prior to being seen by Dr. Brooks. Before signing, please read Dr. Brooks' statement on the Storage and Use of your demographic and medical information as well as discussing with Dr. Brooks any questions you might have about the Medical Care Agreement.

 

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Payment Responsibility

Next carefully review William James Brooks, DO, PC's insurance and billing policies. Your signature affirming your responsibility for payment in full is also required upon your first visit in order for care to be provided.

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COVID-19/Infectious Disease Policy

Due to the COVID-19 pandemic we have instituted an infectious disease policy and require that each patient sign our infectious disease release statement.

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Appointment Times

Out of respect for your fellow patients please arrive at or prior to you appointment time.

 

Each appointment will be begin by meeting with Dr. Brooks' staff to ensure that all requisite contracts are up to date and history forms are completed.

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In turn, Dr. Brooks will make every effort to see you no later than 15 minutes after your appointment time. Please note that, on occasion, other patients may urgently require extra time resulting in delay in beginning your appointment. Dr. Brooks will make every effort to keep you appraised of any longer delays. You will have the option of waiting or rescheduling your appointment without penalty.

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No Shows

Please provide a minimum of 48 hours notice of cancelling or rescheduling your appointment. Failure to adhere to this request on 3 occasions without medical rationale for you or your dependents will result in dismissal from Dr. Brooks' practice. Upon dismissal you will be referred to your primary care provider to review other options for care of your complaints.

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Itemized statements and medical records will be released to third parties only upon your written authorization and advance payment by the requesting party for each of these services. You will receive, upon your signed authorization, one copy of your medical record at no charge.

 

Medical reports and testimony

Dr. Brooks is available to consult with your attorney and to provide medical reports and testimony. Each of these services will be provided only upon advance payment by your attorney, as detailed in Fee Policies.

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